HOW WE MANAGE YOUR PROPERTY

THE NORTHSTAR 5-POINT LEASING SYSTEM

1. INITIAL MEETING

Meet with You, the property owners to understand their needs and expectations from us.

Inspect the Property and make any necessary suggestions about repairs or upgrades to maximize its desirability.

Document all Details of the property with the owner.

Comprehensive photo documentation will be taken and made available to the owners on the online portal.

Make Unit Move In Ready by the available date.

Sign a Property Management Agreement which is agreeable to both parties.

 

2. SHOWING AND ADVERTISING

A Rental Advertisement and Listing will be prepared with important details on lease terms spelled out up front.  

Media Advertisements will be posted on multiple media outlets including Zillow, Realtor.com, Century21.com. Trulia, HotPads, Tik Tok, Instagram, Twitter, Facebook, LinkedIn, Instagram, YouTube and more. 

For Rent Signs will be placed on appropriate properties, and phone calls will be answered promptly.  

Professional Showings are arranged for qualified prospects and shown by expert property managers. 

A Weekly Market Review will be created to ensure that your property is priced right and well positioned against the competition. The report includes all activity and feedback on your property as well as the market as a whole. Based on these reports, we will consult with owner about price adjustments. 

3. REVIEWING APPLICANTS

Consult and Screen Applicants based on our rental criteria. Carefully review the properties advertisement and all proposed lease terms with applicant.

Background Checks Document all Details are ordered for all applicants, and include credit checks, criminal background searches, and records of prior evictions. We also seek references from past landlords. Fair Housing and local laws are adhered to very closely for the protection of all parties.

 

4. PREPARE LEASE

Lease Preparation is one of the most important aspects of property management. We carefully prepare the lease based on our prior conversations with the property owners, and the advertisement that was prepared. 

Schedule Move In and provide tenants with keys. Tenants are instructed to complete an assessment of the property condition and to notify us within two weeks of any defects found. 

5. SERVICING YOUR INVESTEMENT

 

Once a unit is leased, our commitment then focuses on making your investment both financially successful, and a pleasure to own.

Most rents are due on the first of the month. Bills are paid from our office as funds are available in your account. Disbursements are made to homeowners before the 15th of each month, and  statements are sent to homeowners along with each monthly payment.

 

Periodic Walk-through Inspections

  • Once per year, Century 21 Northstar visits each rental unit to inspect for any obvious damages or lease violations. We document each visit with photographs and post the inspection report to the owner's portal.

  • Properties are visited when it becomes necessary to assess complex maintenance issues.

  • Upon reports of lease violations, we typically perform a walk-through inspection.

  • We recommend a full home inspection, conducted by a licensed home inspector, every five years for long-term investments. We can negotiate favorable pricing when property owners request an inspection.

Enforcement of Lease Provisions

  • Timely payment of rent is critical to the success of your real estate investment. We follow the process for each municipality carefully and use reasonably priced outside services for delivery of notices and court appearances. 

  • Lease violations of all kinds occur from time to time, with some more serious than others. Our standard lease covers most of the anticipated concerns which landlord have. Violation notices are sent to tenants whenever appropriate.  

  • Evictions are thankfully quite rare as no one, landlord or tenant, wishes one to happen. If violation notices are not cured within the prescribed period of time, escalation to eviction is sometimes necessary. This can be a contentious situation, so strict adherence to the law is important for the protection of all parties.

Maintenance

  • Tenants can report maintenance issues to us by phone, email, or through the Appfolio online portal.

  • We know that homeowners do not like surprises. Homeowners are consulted when it becomes necessary to send technicians to the property. They may choose a monetary threshold for consultation, preventing contact over small and easily handled repairs.

  • We only use licensed, bonded, and insured vendors.

  • With each maintenance order received, we troubleshoot with a standard and systematic approach, which can work to save owners a trip charge as well as help tenants on the spot.

  • Our in-house maintenance company, Northstar Repair & Remodel LLC was created to allow us control and flexibility in coordinating repairs and unit turnovers.

Areas We Serve

CENTURY 21 Northstar is proud to serve all of the Southwest Washington Area

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